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April 5, 2021 Update
New maintenance release of LiveAssist 1.64.4

Mar 18, 2021 Update
New maintenance release of FCSDK 3.3.17 for Android

Mar 15, 2021 Update
New maintenance release of FCSDK 3.3.17 for iOS

Feb 19, 2021 Update
New maintenance release of FCSDK 3.3.17

Jan 23, 2021 Update
New maintenance release of Live Assist 1.64.3

Jan 20, 2021 Update
New maintenance release of FCSDK 3.3.16

Dec 25, 2020 Update
New maintenance release of FCSDK 3.3.14

Nov 25, 2020 Update
New maintenance release of IE-Plugin 3.3.12

Nov 05, 2020 Update
New maintenance release of FCSDK core 3.3.12

This new FCSDK includes patch for Chome86 call failure issue.

Oct 23, 2020 Update
Google Chrome browser on iOS does not support WebRTC

We have received inquiry about the support for using Google Chrome browser on iOS. Currently, Chrome browser on iOS does not support WebRTC and is therefore unable to use the audio/video call feature of CBA LiveAssist. As such, for iOS devices, we do recommend to use the Safari browser, which supports WebRTC. We further confirm that CBA provides support for Safari browser on iOS.

Oct 10, 2020 Update
Live Assist on Google Chrome 86

After Google Chrome is updated to release 86, some customers reported FAS crashes and Media Broker high CPU load. CBA is now investigating the root cause of this issue. Until this issue is resolved, please keep using Google Chrome 85 (Microsoft Edge 85) or Firefox. We will post updates as soon as we have more information.

Oct 4, 2020 Update
New Releases

  • Live Assist SDK for Android 1.64.2(patched)
  • Live Assist SDK for iOS13 2.0.0
  • FCSDK for Android 3.3.12
  • FCSDK for iOS13 4.0.4